Privacy Policy
Last updated: January 2025
Introduction
Do I Need A Pro? ("we", "our", or "us") is operated by Smart Website Management, owned by Terence Shaw. We are committed to protecting your privacy and being transparent about how we handle your information.
This Privacy Policy explains how we collect, use, and protect information when you use our website at doineedapro.info (the "Service").
Information We Collect
Chat Conversations
When you use our AI chat feature, we may temporarily process the text of your questions to provide you with plumbing advice. We do not permanently store chat conversations or associate them with personally identifiable information unless you explicitly provide contact details.
Plumber Applications
If you apply to join our plumber network, we collect: name, email address, phone number, company name, license number, years of experience, and service areas. This information is used to verify your qualifications and contact you about your application.
Automatically Collected Information
Like most websites, we automatically collect certain technical information when you visit our site, including: IP address, browser type, device type, pages visited, and referring website. This helps us understand how people use our Service and improve it.
How We Use Your Information
We use the information we collect to:
- Provide AI-powered plumbing advice through our chat feature
- Process and respond to plumber applications
- Connect homeowners with qualified plumbers when requested
- Improve our Service and develop new features
- Send you communications related to our Service (if you've opted in)
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information in the following limited circumstances:
- With Plumbers: If you request to be connected with a plumber, we share relevant details about your issue with plumbers in our network.
- Service Providers: We use third-party services (like hosting providers) that may process data on our behalf. These providers are contractually bound to protect your information.
- Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, contact us at the email below.
Cookies
We use essential cookies to make our Service work properly. We may also use analytics cookies to understand how visitors interact with our site. You can control cookies through your browser settings.
Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at: